Ordering and delivery

When will my Naturalicious juices be delivered?

We deliver to your home every Tuesday and Friday.

How are Naturalicious’ juices delivered?

All our deliveries, UK wide, are managed by our partner APC Couriers. We use insulated packaging combined with coolants, ensuring that our juices are delivered to your doorstep at a temperature between 2-7 degrees.

What areas do you deliver Naturalicious to?

All UK postcodes except the following:

• Some areas of the Scottish Offshore and Highlands
• Northern Ireland
• Isle of Wight
• Isle of Man
• The Channel Islands

Please see our delivery page for an exhaustive list of
postcodes currently not being covered.

What are the delivery costs?

We will charge you £2.95 for orders below 12 juices. For orders of 12 and above, delivery is free.

I won't be at home. Can you deliver the juices to my neighbours?

Due to the nature of our products we can only deliver to the customer directly.

We do however provide you with a 2-hour window for delivery and you can track your parcel online. We will also send you a SMS when your parcel is en route.

Can I change my delivery date?

Yes
You can make changes to your delivery day by sending an email to customer service at: [email protected] We ask that you give us a week notice in order for us to action your request in time for shipment.

What payment methods can I use?

We accept the following payment methods:
• Visa
• Mastercard
• PayPal (coming soon)

I have a discount code. How can I use the discount?

Discount vouchers are only redeemable for purchases of 12 juices or more.
The code of your discount can be used when you are in your basket and the code will be automatically calculated. One customer can only
use one code.

Production process

How is Naturalicious made?

We use a hydraulic cold press to make juice from fresh ingredients without exposing them to heat or air. Therefore maximum taste and nutrients are retained. To preserve all freshness and taste in our bottles we use a High Pressure Processing technique (HPP)!

What is High Pressure Processing (HPP)?

In High Pressure Processing (HPP) our bottles of juices are immersed in cold water for 3 minutes at a pressure 5 times greater than the deepest part of the ocean. The extreme pressure inactivates the pathogens in the juices while maintaining all the good vitamins and nutrients. This process allows us to ensure safety and helps to retain flavours and nutrients.

What is Coldpressed?

What is it that makes cold pressed Juices different to any other, regular juice? The answer is quite simple and it’s all in the technique. Cold pressing refers to the way in which the fruits and vegetables are crushed and squeezed hydraulically. The term “cold” refers to avoiding heat during the extraction process, meaning minimal generation of heat thus minimal oxidation and maximal retention of nutrients. The process of cold pressing is two fold: first the ingredients are grounded to a pulp and then the hydraulic press will literally press the juice out of the pulp. As a cold press doesn’t use blades the fruits and vegetables are minimally exposed to heat and air, which maximises enzymes, nutrients and taste.

Is Naturalicious 'raw'?

Yes, the temperature of the juice doesn't rise above room temperature during the production process.

What is the shelf life of Naturalicious?

When the juices arrive at home the shelf life is at least 9 days.

How long can I keep a juice for once it's been opened?

2 days

At what temperature do I need to keep the juices?

The juices need to be kept at a temperature between 2 and 7 degrees at all time. Therefore, we highly recommend that you refrigerate the juices once you receive them.

The juice seperates, is that OK?

Juice-separation is a natural process of fresh juice. Just shake the juice firmly before you drink it to maximise the taste and structure.

Bottles

Are the bottles BPA (bisphenol A) free?

Yes. The PET (Polyethylene terephthalate) bottles we use are 100% BPA free.

Why don't you use glass bottles?

At the moment, plastic is the most environmentally friendly option we can choose. It needs fewer resources to create, fill, ship and distribute than glass. We use PET #1 plastic because Polyethylene terephthalate (PET or PETE) #1 does not leak, and is considered the safest choice for single use plastic. Also, this type of plastic is the most efficient type for recycling. It’s much lighter than glass, so we have to use less fuel for transport and you will have less weight to carry, glass is up to nine times as much weight than plastic. In addition, HPP is only possible in plastic bottles because glass cannot withstand the high pressure.

Ingredients

Do Naturalicious juices contain sugar?

Naturalicious juices do not contain any added sugar. However, they do contain naturally occurring sugars of fruits and vegetables.

Are Naturalicious juices lactose free?

Not all juices are lactose free. Whey Cool contains whey powder, which is a milk product. All other juices may contain traces of milk products because of other products processed in the same factory.

Are Naturalicious juices gluten free?

All juices are gluten free, however they may contain traces of gluten because of other products processed in the same factory.

Are Naturalicious juices vegan friendly?

All juices are vegan friendly except Whey Cool. However, they may contain traces of animal products because of other products processed in the same factory.

Are Naturalicious juices organic?

We use only the freshest fruit and vegetables harvested in their prime to ensure the best tasting juices possible. It’s not organic, but we can assure you it is of the highest quality from our own farmers.

Do you add any chemicals to Naturalicious juice?

The juices contain 100% natural fruits and vegetables. No vitamins, preservatives or other chemicals are added.

Subscription

What is a juice box subscription?

With a subscription the juice boxes are delivered to your home on a fortnightly basis. One subscription covers you for 6 bottles a week but will be delivered on a fortnightly basis (containing 12 bottles). The subscription is a continuous subscription and payment will be automatically debited every 2 weeks

What different boxes are available?

You can subscribe to the original box, the family box and the workout box. At the moment we also offer the ‘original’ starter pack, which is a one-off box.

How is the subscription being delivered?

All our deliveries, UK wide, are managed by our partner APC Couriers. We use insulated packaging combined with coolants, ensuring that our juices are delivered to your doorstep at a temperature between 2-7 degrees.

How can I cancel my subscription?

You can cancel your subscription at any time you please, we only ask you to give us a week notice before your next planned delivery. You can do so by contacting customer service (Tel. +44 (0) 207 952 5207, email: [email protected]) from 9 am till 5.00 pm Monday to Friday.

Can I pause my subscription?

Yes, you can! You can simply pause your subscription for a week or several weeks. Please get in touch with our customer service (Tel. +44 (0) 207 952 5207, email: [email protected]). This way you won’t receive your boxes if you are on a holiday..

Which payment methods can I use

We accept the following payment method:
- Visa
- Mastercard
- Paypal (coming soon)

We will charge your credit card on the day of delivery. This way you won’t pay for anything you are not receiving.

How can I manage my online account?

You can login online with your username and password. This will take you to your personal account. In this section you can see your recent orders, invoice address, delivery address or you can choose to change your password.